Guest Support Officer (GSO) – Safer Gambling Guest Support Officers are the frontline of safer gambling guest support, delivering proactive and meaningful interactions across the gaming floor. As a Guest Support Officer, you will play a key role in promoting safer gambling practices by engaging directly with guests, conducting warm check-ins, and supporting adherence to time-based play requirements. This is a highly interactive, floor-based role requiring strong communication skills and confidence in approaching guests. Reporting to the Guest Support Managers and Safer Gambling Duty Managers, you will: Engage with guests to encourage responsible play and break-taking behaviours Monitor and support compliance with time play limits and interventions Provide empathetic, non-judgemental support to guests displaying signs of gambling-related harm Deliver consistent and professional on-floor interactions aligned to safer gambling procedures Refer guests seeking exclusion or additional support to Guest Support Managers Guide guests toward external support services, including gambling counselling. Work collaboratively with internal teams to enhance awareness and safer gambling outcomes This is a fantastic opportunity for students, graduates and professionals looking to join our Safer Gambling team in Brisbane on a full-time basis and contribute to fostering a safer gambling culture at The Star. Why You’ll Love It Here: Immediate start Free buffet meal every shift Smart business attire Discounted city parking Up to 30% off dining & accommodation at The Star Brisbane Venues Career growth through The Star Academy 24/7 rostered shifts available - predominantly night and weekend work Lifestyle perks: gym memberships, retail discounts, laundry services & more What We're Looking For: Experience in guest relations, support services, social work, security or education Demonstrated ability to develop productive relationships, policies, and safer gambling strategies Ability to demonstrate problem solving skills and show innovative thinking Effectively demonstrating the ability to make sound judgements and make informed decisions to mitigate risks Ability to identify indications of gambling issues and assisting guests in making decisions regarding their ongoing gambling safety About The Star Brisbane The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen’s Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we’re redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane’s most exciting precincts. We’re all about inclusion. At The Star Brisbane, we’re committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI communities, Australia’s First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index. Ready to shine? Apply now and be part of the team delivering unforgettable experiences at The Star Brisbane.
